GENERAL SALE CONDITIONS

1. General Information

The ownership of this website https://www.serigrafics.es, (Website) He shows her: SERIGRAFICS SERIGRAFIA Y ADVERTISING SL, provided with NIF: B-72742513 and inscribed in: Official Gazette of the Mercantile Registry; and whose registration data are: T 11265, L 8543, F 82, S 8, H V 207471, I/A 1 (24/11/2022), and whose contact data are:

Address: Carlet Avenue, 55, 46250 The Alcudia, Valencia

Contact phone: 633 33 90 73

Contact email: pedidos@serigrafics.es

This document (as well as other documents that are mentioned here) regulates the conditions for which the use of this website is governed (https://www.serigrafics.es) and the purchase or acquisition of products and/or services in the same (From now on, Conditions).

For the purposes of these conditions, it is understood that the activity that SERIGRAFICS SERIGRAFIA Y ADVERTISING SL develops through the website comprises:

Graphic arts and reproduction of recorded supports

In addition to reading these conditions, Before accessing, Navigate and/or use this website, The user must have read the legal notice and the general conditions of use, including, Cookies policy, and the privacy and data protection policy of SERIGRAFICS SERIGRAFIA Y ADVERTISING SL. When using this website or when doing and/or requesting the acquisition of a product and/or service through it, the user consents to be linked by these conditions and all the aforementioned, so if you don't agree with all this, You should not use this website.

In addition, It is reported that these conditions could be modified. The user is responsible for consulting them every time you access, Navigate and/or use the website since those that are in force will be applicable at the time the acquisition of products and/or services is requested.

For all the questions that the user may have in relation to the conditions, he can contact the holder using the contact data provided above or, In your case, using the contact form.

2. The user

Access, Navigation and use of the website, confers the user status (From now on, indistinctly, individually as a user or together as users), So they are accepted, Since navigation on the website begins, all the conditions established here, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance according to the case.

The user assumes their responsibility for a correct use of the website. This responsibility will be extended to:

• Make use of this website only to make consultations and purchases or legally valid acquisitions.

• Do not make any false or fraudulent purchase. If reasonably it could be considered that a purchase of this nature has been made, It could be annulled and the relevant authorities would be informed.

• Facilitate truthful and lawful contact data, For example, email address, postal address and/or other data (See legal notice and general conditions of use).

The user declares to be greater than 18 years and have legal capacity to enter into contracts through this website.

The website is mainly aimed with users residing in Spain. SERIGRAFICS SERIGRAFIA Y ADVERTISING SL does not ensure that the website complies with laws from other countries, either totally or partially. SERIGRAFICS SERIGRAFIA Y ADVERTISING SL declines any responsibility that can be derived from said access, nor does it ensure shipments or provision of services outside Spain.

The user can formalize, At your choice, con SERIGRAFICS SERIGRAFIA Y ADVERTISING SL The contract for the sale of the desired products and/or services in any of the languages ​​in which these conditions are available on this website.

3. Purchase or acquisition process

Users can buy on the website for the established media and forms. They must follow the purchase and/or online acquisition procedure of https://www.serigrafics.es, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: “Finish purchase“

In addition, The user must fill in and/or check the information that is requested in each step, although, during the purchase process, Before making payment, Purchase data can be modified.

Next, The user will receive an email confirming that SERIGRAFICS SERIGRAFIA Y ADVERTISING SL You have received your request or application for the purchase and/or provision of the service, that is to say, The confirmation of the order. Y, In your case, It will be informed, also, by email when your purchase is being sent. In your case, This information could also be made available to the user through their personal space connection to the website.

Once the purchase procedure has concluded, The user aware that the website generates an electronic invoice that will be sent to the user through email and in your case, Through your personal space connection to the website. In addition, The user can, If you wish, get a copy of your paper bill, requesting it to SERIGRAFICS SERIGRAFIA Y ADVERTISING SL using the contact spaces of the website or through the contact data provided above.

The user acknowledges being up to date, At the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, In your case, Image of this on its website page, indicate, by enunciative, But not exhaustive, and attending to each case: name, precio, Components, peso, amount, color, Product details, The characteristics, way in which they will be carried out and/or cost of benefits; and acknowledges that the realization of the purchase or acquisition request materializes the full and complete acceptance of the particular sales conditions applicable to each case.

Communications, purchase orders and payments that intervene during the transactions made on the website could be filed and preserved in the computerized records of SERIGRAFICS SERIGRAFIA Y ADVERTISING SL In order to constitute a means of proof of transactions, in any case, respecting the reasonable conditions of security and the laws and current regulations that are applied in this regard, and particularly attending to the regulation (UE) 2016/679 of the European Parliament and the Council, of 27 April of 2016, relative to the protection of natural persons in regards to the processing of personal data and the free movement of this data (GDPR) And the Organic Law 3/2018, of 5 December, Personal data protection and digital rights guarantee, and to the rights that attend users according to the privacy policy of this website.

4. AVAILABILITY

All purchase orders received by SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Through the website they are subject to the availability of products and/or that no circumstance or cause of force majeure (clause nine of these conditions) affect their supply and/or the provision of services. If difficulties occur in the supply of products or there will be no stock products, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL It undertakes to contact the user and reimburse any amount that could have been paid as an amount. This will be equally applicable in cases where the provision of an unrealizable service.

5. Prices and payment

The prices exhibited on the website are the finals, In euros (€) and include taxes, unless by legal demand, especially in VAT, Different question is indicated and applied.

Shipping costs are included in the final prices of products as shown on the website. So, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Performs delivery and/or shipping services through: GLS.

In no case will the website add additional costs to the price of a product or a service automatically, but only those that the user has selected and chosen voluntarily and freely.

Prices can change at any time, But the possible changes will not affect orders or purchases with respect to those that the user has already received a request confirmation.

The accepted means of payment will be: Credit card or debit

Credit cards will be subject to checks and authorizations by the banking entity issuing them, If said entity did not authorize the payment, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL He will not be responsible for any delay or lack of delivery and may not formalize any contract with the user.

Once SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Receive the purchase order from the user through the website, Pre-authorization on the corresponding card will be made to ensure that there are enough funds to complete the transaction. The charge on the card will be done at the time the user is sent to the confirmation of shipping and/or confirmation of the service provided in shape and, In your case, place established.

In any case, Clicking on “Finish purchase” The user confirms that the payment method used is yours.

6. DELIVERY

In cases where the physical delivery of the good hired, deliveries will be made within the scope of the following territory: Space (Peninsula, Whaarse, Canary Islands, Ceuta and Melilla), European Union, Rest of Europe

Except those cases in which there are unforeseen or extraordinary circumstances or, In your case, Derived from products customization, The purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the website according to the user selected shipping method and, in any case, within the maximum period of 30 calendar days from the date of confirmation of the order.

If for any reason, that it was attributable, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL I could not comply with the delivery date, will contact the user to inform you of this circumstance and, This may choose to move forward with the purchase by establishing a new delivery date or annul the order with the total price reimbursement paid. In any case, Home deliveries are made on working days.

If it is impossible to deliver the order for the absence of the user, The order could be returned to the warehouse. Nevertheless, The carrier would leave a notice explaining where the order is located and how to make it delivered again.

If the user will not be in the place of delivery in the agreed time slot, You must contact SERIGRAFICS SERIGRAFIA Y ADVERTISING SL To agree on the delivery of another day.

In case they pass 30 days since your order is available for delivery, And it has not been delivered because of cause not attributable to SERIGRAFICS SERIGRAFIA Y ADVERTISING SL, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL You will understand that the user wishes to give up the contract and it will be considered resolved. As a consequence of the resolution of the contract, All payments received from the user will be returned, With the exception of the additional expenses resulting from the user's own choice of a different delivery mode to the less expensive ordinary delivery modality offered by the website, Without any undue delay and, In any case, within the maximum period of 14 calendar days from the date on which the contract is considered resolved.

Nevertheless, The user must keep in mind that the transport derived from the resolution can have an additional cost that may be impact.

For the purposes of these conditions, It will be understood that the delivery has been produced or that the order has been delivered at the time when the user or third indicated by the user acquires the material possession of the products, which will be accredited by signing the receipt of the order in the agreed delivery address.

The risks that could be derived from the products will be in charge of the user from the time of delivery. The user acquires the property of the products when SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Receive full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, If it takes place at a time after the full reception of the amount subject to payment by SERIGRAFICS SERIGRAFIA Y ADVERTISING SL.

In accordance with the provisions of the Law 37/1992, of 28 December, of the Value Added Tax (IVA), Purchase orders for delivery and/or benefit will be understood located in the Spanish VAT application territory if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The type of applicable VAT will be legally in force at all times depending on the specific article in question.

In this same sense, and in accordance with Chapter I of Title V of the Directive 2006/112 of the Council of 28 November 2006 relative to the common VAT system, purchase orders will be located, for delivery and/or benefit, In that Member State of the European Union in which the address that appears in the purchase request is located and, therefore, The applicable VAT will be in force in said Member State.

In orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of law 37/1992, and to the directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. The user must take into account that in these territories situations could occur in which taxes and customs rights are applied and accrued at destination, In accordance with current regulations, And that these could run on their part.

For the rest of the locations, other than the above, where purchase orders will be located, For delivery and/or provision, current regulations will be applied at all times; The user must take into account that this could generate the application and accrual of taxes and customs rights at destination, In accordance with current regulations at destination, And that these could run on their part. To expand information, The user must go to the customs office at destination.

7. Technical means to correct errors

It is informed of the user that in case it detects that an error has occurred when entering data necessary to process your purchase application on the website, You can modify them by contacting SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Through the contact spaces enabled on the website, y, In your case, Through those enabled to contact customer service, and/or using the contact data provided in the first clause (General Information). In addition, This information could also be remedied by the user through their personal space connection to the website.

In any case, The user, Before clicking “Finish purchase“, has access to space, cart, or basket where your purchase requests are written down and can make modifications.

Similarly, the user is referred to consult the legal notice and general conditions of use and, Specifically, The privacy policy to collect more information on how to exercise its right of rectification as established in the regulation (UE) 2016/679 of the European Parliament and the Council, of 27 April of 2016, relative to the protection of natural persons in regards to the processing of personal data and the free movement of this data (GDPR) and in the Organic Law 3/2018, of 5 December, Personal data protection and digital rights guarantee.

8. Returns

In cases where the user acquired products in or through the owner's website, They attend a series of rights, as they are listed and described below:

Right of withdrawal

The user, as a consumer and user, Make a purchase on the website and, therefore the right to give up said purchase assists in a period of 14 calendar days without justification.

This period of withdrawal will expire to 14 calendar days of the day that the user or a third authorized by this, different from the carrier, acquired the material possession of the goods acquired on the website of SERIGRAFICS SERIGRAFIA Y ADVERTISING SL or in case the goods that make up your order are delivered separately, to the 14 calendar days of the day that the user or a third authorized by this, different from the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, to the 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, The user must notify their decision to SERIGRAFICS SERIGRAFIA Y ADVERTISING SL. You can do it, In your case, Through the contact spaces enabled on the website.

The user, regardless of the medium you choose to communicate your decision, You must express clearly and unequivocally that it is your intention to give up the purchase contract. In any case, The user can use the withdrawal form model that SERIGRAFICS SERIGRAFIA Y ADVERTISING SL puts at your disposal as an annexed to these conditions, however, Its use is not mandatory.

To fulfill the withdrawal period, It is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding term veins.

In case of withdrawal, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL will reimburse the user all the payments received, including shipping costs (With the exception of the additional expenses chosen by the user for a different shipping mode to the less expensive modality offered on the website) Without any undue delay and, in any case, at the latest in 14 calendar days from the date on which SERIGRAFICS SERIGRAFIA Y ADVERTISING SL is informed of the decision to give up the user.

SERIGRAFICS SERIGRAFIA Y ADVERTISING SL will reimburse the user using the same payment method that he used to make the initial purchase transaction. This refund will not generate any additional cost to the user. Nevertheless, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL I could retain such reimbursement until you have received the products or purchase items, or until the user presents a test of the return of them, according to what condition is fulfilled first.

The user can return or send the products to SERIGRAFICS SERIGRAFIA Y ADVERTISING SL in: Carlet Avenue, 55, 46250 The Alcudia, Valencia

And must do so without any undue delay and, In any case, no later than 14 calendar days from the date on which SERIGRAFICS SERIGRAFIA Y ADVERTISING SL He was informed of the withdrawal decision.

The user acknowledges that he must assume the direct return cost (transport, delivery) of the goods, If any. Besides, It will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish nature, the characteristics and operation of the goods.

The user acknowledges that there are exceptions to the right of withdrawal, As stated in the article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. Enunciative, and not exhaustive, This would be the case of: Personalized products; products that can deteriorate or expire quickly; CDS/DVD of music or video without your wrapper, as preint in factory; products that for reasons of hygiene or health are prevented and have been despised after delivery; Digital content supply without physical support.

In this same sense, the provision of a service that the user could hire on this website is governed, because this same law establishes that the right of withdrawal to users will not attend when the provision of the service has been fully executed, or when it started, with the express consent of the consumer and user and with the recognition for his part that he is aware that, Once the contract has been completely executed by SERIGRAFICS SERIGRAFIA Y ADVERTISING SL, You will have lost your right of withdrawal.

In any case, No refund will be made if the product has been used beyond the mere opening of the same, of products that are not under the same conditions in which they have suffered or suffered any damage after delivery.

In addition, products should be returned using or including all its original wrappers, the instructions and other documents that in their case accompany them, In addition to a copy of the purchase invoice.

In the following link the withdrawal form model can be downloaded: https://www.serigrafics.es/wp-content/uploads/2025/06/modelo-formulario-desistimiento.docx

Return of defective products or shipping error

These are all those cases in which the user considers that, At the time of delivery, The product does not conform to what is stipulated in the contract or purchase order, and?, therefore, You should contact SERIGRAFICS SERIGRAFIA Y ADVERTISING SL immediately and let him know the existing disagreement (defect/error) by the same means or using the contact data that are facilitated in the previous section (Right of withdrawal).

The user will then be informed about how to proceed with the return of the products, and these, Once returned, They will be examined and the user will be informed, Within a reasonable time, If the reimbursement or, In your case, the replacement of the same.

The reimbursement or replacement of the product will be carried out as soon as possible and, In any case, within the 14 days following the date on which we send an email confirming that the reimbursement or replacement of the non -compliant article proceeds.

The amount paid by those products that are returned because of a defect, When it really exists, It will be reimbursed entirely, including delivery expenses and costs that the user could have incurred to return. The refund will be made by the same means of payment that the user used to pay the purchase.

In any case, The rights recognized in current legislation will always be in all times for the user, as a consumer and user.

Guarantees

The user, as a consumer and user, Enjoy guarantees about the products that you can acquire through this website, in the terms legally established for each type of product, responding SERIGRAFICS SERIGRAFIA Y ADVERTISING SL, therefore, due to the lack of conformity of them that manifests within three years from the delivery of the product.

In this sense, It is understood that the products are satisfied with the contract provided that: are adjusted to the description made by SERIGRAFICS SERIGRAFIA Y ADVERTISING SL and have the qualities presented in the same; are suitable for the uses to which the products of the same type are ordinarily allocated; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of the same. When this is not so with respect to the products delivered to the user, This must proceed as indicated in the refund of defective products or shipping error. Nevertheless, Some of the products that are marketed on the website, They could present non -homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and that therefore they will be part of the individual appearance of the product, And they will not be a defect.

Besides, It could become the case that the user acquires on the website a product of a brand or manufacturing by a third party. In this case, and considering the user who is a defective product, This also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the three years following the delivery of said products. To do this, The user must have preserved all the information in relation to the guarantee of the products.

9. Exoneration of responsibility

Unless legal provision in the opposite direction, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL will not accept any responsibility for the following losses, Regardless of its origin:

• any losses that were not attributable to any breach for their part;

• Business losses (including unemployed profit, of income, of contracts, of savings planned, of data, Loss of trade fund or unnecessary expenses incurred); or of

• All other indirect loss that was not reasonably predictable by both parties at the time the contract for the sale of the products between both parties was formalized.

Also, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL It also limits your responsibility for the following cases:

• SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Apply all measures concerning to provide a faithful visualization of the product on the website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
• SERIGRAFICS SERIGRAFIA Y ADVERTISING SL will act with the maximum diligence in order to make available to the company in charge of the transport of the product subject to the purchase order. However, It is not responsible for damages from a transport malfunction, especially for reasons such as strikes, Retentions on roads, and in general any others of the sector, that derive in delays, product losses or thefts.
• Technical failures that for fortuitous or other causes, They prevent a normal functioning of the service through the Internet. Lack of availability of the website for maintenance reasons or other, that prevents having the service. SERIGRAFICS SERIGRAFIA Y ADVERTISING SL puts all means at your disposal in order to carry out the purchase process, Payment and shipping/delivery of products, However, it is exempted from responsibility for reasons that are not attributable to it, Fortuito or force majeure.
• SERIGRAFICS SERIGRAFIA Y ADVERTISING SL It will not be responsible for the misuse and/or wear of the products that have been used by the user. At the same time, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Nor will it be responsible for an erroneous return made by the user. It is the user's responsibility to return the right product.
• In general, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL It will not be responsible for any breach or delay in compliance with any of the obligations assumed, when it is due to events that are outside its reasonable control, that is to say, that are due to force majeure, and this may include, as an enunciative but not exhaustive:
  • Strikes, employer closures or other claiming measures.
  • Civil shock, revolt, invasion, threat or terrorist attack, guerra (declared the) or threat or war preparations.
  • Fire, burst, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
  • Impossibility of use of trains, boat, Airplanes, motor transport or other means of transport, public the private.
  • Impossibility of using public or private telecommunications systems.
  • Actos, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, The obligations will be suspended during the period in which the cause of force majeure continues, y SERIGRAFICS SERIGRAFIA Y ADVERTISING SL will have an extension within the deadline to fulfill them for a period of time equal to the one that the cause of force majeure lasts. SERIGRAFICS SERIGRAFIA Y ADVERTISING SL will put all reasonable means to find a solution that allows you to fulfill your obligations despite the cause of force majeure.

10. Written communications and notifications

By using this website, The user accepts that most communications with SERIGRAFICS SERIGRAFIA Y ADVERTISING SL be electronic (email or notices published on the website).

For contractual purposes, The user consents to using this electronic media of communication and recognizes that any contract, notification, information and other communications that SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Send electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the user.

The user can send notifications and/or communicate with SERIGRAFICS SERIGRAFIA Y ADVERTISING SL through the contact data that are facilitated and, In your case, Through the contact spaces of the website.

Also, unless otherwise stipulated, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL You can contact and/or notify the user in their email or in the facilitated postal address.

11. RESIGNATION

No resignation of SERIGRAFICS SERIGRAFIA Y ADVERTISING SL to a concrete right or legal action or the lack of requirement for SERIGRAFICS SERIGRAFIA Y ADVERTISING SL of strict compliance by the user of any of their obligations will mean, Not a resignation to other rights or actions derived from a contract or conditions, nor will the user exonerate compliance with their obligations.

No resignation of SERIGRAFICS SERIGRAFIA Y ADVERTISING SL to any of these conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and formalizes and communicates to the user in writing.

12. NULLITY

If any of the present conditions were declared void and without effect by firm resolution issued by competent authority, The rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. Complete agreement

These conditions and any document to which express reference is made in these constitute the full agreement between the user and SERIGRAFICS SERIGRAFIA Y ADVERTISING SL In relation to the object of sale and replace any other pact, previous agreement or promise agreed verbally or in writing by the same parties.

The user and SERIGRAFICS SERIGRAFIA Y ADVERTISING SL They recognize having consented to the conclusion of a contract without having trusted any statement or promise made by the other party, except for what is expressly mentioned in these conditions.

14. Data protection

The information or personal data that the user facilitates to SERIGRAFICS SERIGRAFIA Y ADVERTISING SL In the course of a transaction on the website, will be treated according to the provisions of the Privacy or Data Protection Policy (contained, In your case, In the legal notice and general conditions of use). When accessing, Navigate and/or use the website The user consents to the treatment of said information and data and declares that all the information or data that facilitates are truthful.

15. Applicable legislation and jurisdiction

Access, Navigation and/or use of this website and the purchase contracts of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to access, Navigation and/or use of the website, or with the interpretation and execution of these conditions, or with sales contracts between SERIGRAFICS SERIGRAFIA Y ADVERTISING SL and the user, will be subject to the non -exclusive jurisdiction of Spanish courts and courts.

16. Complaints and claims

The user can reach SERIGRAFICS SERIGRAFIA Y ADVERTISING SL Your complaints, claims or any other comments that you want to make through the contact data that are facilitated at the beginning of these conditions (General Information).

Besides, SERIGRAFICS SERIGRAFIA Y ADVERTISING SL It has official claim sheets available to consumers and users, and that these can request SERIGRAFICS SERIGRAFIA Y ADVERTISING SL whenever, using the contact data that are facilitated at the beginning of these conditions (General Information).

In addition, If of the conclusion of this purchase contract between SERIGRAFICS SERIGRAFIA Y ADVERTISING SL And the user will emanate a controversy, The user as a consumer can request an extrajudicial dispute solution, In accordance with the regulation (UE) 524/2013 of the European Parliament and the Council, of 21 May of 2013, on resolution of online litigation regarding consumption and by which the regulation is modified (CE) 2006/2004 and the 2009/22/CE directive. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This general sales conditions has been created through the generator of Template of general sales conditions Online the day 25/06/2025.